Introduction
Thank you for shopping with us. We are committed to delivering your orders safely and on time. This Shipping & Delivery Policy outlines the terms, timelines, and procedures related to order processing and shipment.
Order Processing
All orders are processed after successful payment confirmation. Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During high-demand periods, processing times may be slightly extended.
Shipping Locations
We currently offer shipping across selected regions and locations. Delivery availability may vary depending on the customer’s address and courier service coverage.
Delivery Timelines
Estimated delivery timelines may vary based on location, shipping method, and courier operations.
- Standard Delivery: 3–7 business days
- Remote Area Delivery: 5–10 business days
- International Delivery (if applicable): 7–15 business days
Please note that delivery timelines are estimates and may be affected by weather conditions, public holidays, logistics delays, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation. Free shipping offers may be available on selected products, order values, or promotional campaigns.
Order Tracking
Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp, depending on the contact information provided during checkout.
Delivery Attempts
Our courier partners may attempt delivery multiple times. If the delivery cannot be completed due to incorrect address details, unavailability of the customer, or refusal to accept the package, the order may be returned to us.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delayed or Lost Shipments
While we work with trusted courier partners, delays may occasionally occur due to circumstances beyond our control. If your order is significantly delayed or lost in transit, please contact our support team for assistance.
Damaged Packages
If your package arrives damaged, opened, or tampered with, please contact us immediately with relevant photos and order details so we can investigate and provide support.
International Duties & Taxes
For international orders, customers may be responsible for customs duties, taxes, or import charges imposed by their country’s regulations.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will become effective once published on the website.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team through the contact details available on our website.